Shift Show – Terms of Use

Last updated: September 2026

Operator: Jittercat ("Jittercat", "we", "us", "our"), South Africa.

Contact: support@shiftshow.app

Welcome to Shift Show, a scheduling app designed to help shift workers manage and view their work schedules. By installing, accessing, or using the app, you agree to be bound by these Terms of Use ("Terms"). If you do not agree, do not install or use the app.

1. Eligibility & Age Requirement: You must be at least 18 years old to use Shift Show. This age requirement exists because the app uses third-party services — Google AdMob (for advertising, including device and advertising identifiers) and Firebase Crashlytics (for crash diagnostics, including device model and crash data) — and collects approximate location and app activity data as set out in our Privacy Policy, and applicable data protection laws impose additional requirements on the processing of children's and minors' personal data. By using the app, you represent and confirm that you are at least 18 years old. Shift Show is not directed at, marketed to, or intended for use by anyone under 18, and we do not knowingly permit use by anyone below that age. If a person under 18 nonetheless accesses or uses the app, that use is neither invited nor authorised by us and occurs entirely outside the scope of the license granted under these Terms. To the maximum extent permitted by applicable law, Jittercat disclaims all liability arising from or relating to use of the app by a person under 18, regardless of how that access occurred or whether any other person permitted, facilitated, or failed to prevent it. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.
2. License & Authorised Use: Subject to these Terms, Jittercat grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use Shift Show on devices you own or control, solely for your own personal, non-commercial use. You agree not to: reproduce, copy, sell, resell, sublicense, rent, or commercially exploit the app; modify, adapt, translate, reverse-engineer, decompile, disassemble or create derivative works (except where this restriction is prohibited by mandatory law); remove proprietary notices; use the app to develop a competing product; or use the app in any way that breaches these Terms, applicable law, or the Google Play terms.
3. No Account; Your Device, Your Responsibility: Shift Show does not require an account, registration, or login. All data is stored locally on your device. You are solely responsible for the security of your device, for any data on it, and for keeping your own backups. We have no ability to recover, restore, view, or access data on your device or in your personal Google Drive.
4. Updates, Changes & Availability: We may update, change, suspend, restrict, or discontinue the app or any feature at any time, with or without notice, and without liability. Continued use after an update or change constitutes acceptance. We may modify these Terms at any time; the "Last updated" date will be revised and the current version will be posted at https://shiftshow.app/terms.html.
5. User Responsibilities: You agree to:
   • Use the app only for lawful personal purposes;
   • Ensure your use complies with your workplace's policies, employment contract, and applicable laws;
   • Enter accurate information and verify all reports, totals, and exports against authoritative sources before relying on them;
   • Not misuse, overload, attack, attempt to gain unauthorised access to, or interfere with the app or any related service;
   • Maintain your own backups of any data or schedules stored within the app (via the in-app Export All Data or Google Drive backup features). Shift Show is not responsible for any loss of data, including schedules, preferences, alarms, custom holidays, or HR report settings (employee name, staff number, company name, shift times, counting rules, report section choices). All data is stored locally on your device and may optionally be uploaded to your personal Google Drive. We do not access, view, or maintain copies of your data on our servers.
6. Reference Use & No Professional Advice: Shift Show is a personal planning and reference tool only. It is not a payroll system, timesheet, time-clock, attendance record, tax record, accounting tool, or legal advice service, and must not be relied on as such. Outputs of the app (including reports, exports, totals, and statistics) are not certified, authoritative, or audited. You must independently verify all information against your contract, employer records, official rota, time-clock, payroll system, or other authoritative source before relying on it. Nothing in the app constitutes employment, payroll, financial, accounting, tax, or legal advice.
7. Reports, HR Verification & Calculations: All in-app reports — including Weekly, Fortnightly, Monthly, and Annual reports (each covering a date range you select, subject to any limits the app enforces, such as a maximum length for the Monthly Report), HR verification exports (PDF, Excel, CSV), overtime/leave/task/event summaries, and any other in-app statistic — are generated solely from data you enter and settings you choose. We do not verify, audit, or guarantee accuracy, completeness, currency, or suitability of inputs or outputs for any purpose, because we do not have access to any individual's underlying data to do so. Ensuring that data is correct, and verifying any report or export before relying on it, is solely the responsibility of the user and, where applicable, their employer, HR department, or payroll office.
   • Calculations are mathematically applied to your inputs using your selected rules (counting rule, Sunday vs. public-holiday rule, shift start/end times). Accuracy of any figure depends entirely on the accuracy of your inputs and settings; we do not warrant that your inputs or settings are correct, complete, or appropriate for your employer.
   • Reports are convenience tools for personal planning and optional review only. They are not official payroll records, payslips, tax documents, certified time sheets, or employer-issued statements.
   • Shift Show does not integrate with payroll software and does not submit any data to your employer on your behalf.
   • The PDF export includes optional signature lines, and can be printed and signed by the employee and manager as a physical record. A signed printed copy is still generated entirely from data the user entered — signing it does not make Shift Show a party to its accuracy, and does not create any certification, audit, or guarantee by us. The same disclaimers in this clause apply whether a report is used digitally or printed and signed.
   • Public holiday data is bundled offline based on the country you select and any custom holidays you add. We do not guarantee that holiday calendars are complete, current, accurate, or legally authoritative for any region, employer, or contract.
   • Different employers apply different rules. Shift Show does not advise which option is correct for your workplace — you alone are responsible for selecting and configuring settings that match your contract or HR policy.
   • Your contract, employer policy, and official payroll records always take precedence over anything shown in the app. To the maximum extent permitted by law, we are not responsible for any inaccuracy, dispute, decision, reliance, loss, or claim arising from reports or exports, whether by you, your employer, HR, payroll providers, or any third party.
8. Payroll CSV, Excel & PDF Exports & the Manager's Desk: The app's payroll export features — the Payroll CSV export, the Excel export, and the PDF export (together, the "Payroll Exports") — and the separate Manager's Desk made available on our website (currently at shiftshow.app/ManagersDesk.html), let an employee export their own recorded hours, shifts, overtime, Sunday time, public holiday time, and leave, and let a manager, employer, HR department, or payroll office combine several employees' exported CSV files into one team-level summary. Everything in this clause applies equally to the CSV, Excel, and PDF export formats unless a specific point below says otherwise, and applies in addition to, and without limiting, the disclaimers and limitations of liability set out elsewhere in these Terms:
   • Best efforts, no guarantee of accuracy: We have made all reasonable efforts to design the Payroll Exports and the Manager's Desk to work as well as possible, including built-in checks for common issues such as duplicate submissions, missing roster entries, dates falling outside an expected pay period, and shortfalls between a file's reported total hours and its underlying hour-allocation detail. Notwithstanding these efforts, we do not guarantee, warrant, represent, or certify that any Payroll Export, the Manager's Desk, or any file, figure, total, flag, check, or other output they produce is accurate, complete, current, reliable, error-free, or fit for payroll, compensation, tax, compliance, or any other purpose.
   • Entirely dependent on employee input: Every figure produced by a Payroll Export and by the Manager's Desk is derived solely from data that individual employees enter into the app and the settings they select (including shift times, shift types, leave, overtime, and counting rules). We have no ability to observe, verify, audit, or correct that underlying data. This dependency on employee input is a variable entirely outside our control, and we accept no responsibility or liability for data entered incorrectly, incompletely, inconsistently, or fraudulently by any employee, regardless of whether it surfaces in the CSV, Excel, or PDF format.
   • No warranty even where input is accurate: Even where an employee has entered their data completely accurately, we do not warrant, and expressly disclaim, that the resulting CSV, Excel, or PDF export, the compiled team report, or any calculation, total, cross-check, or flag performed by the Manager's Desk will be free of error. Software, however carefully built and tested, cannot be guaranteed to be error-free, and we make no claim of error-free operation for any Payroll Export or the Manager's Desk.
   • Files can be altered, mismatched, or misapplied after export: Once a CSV, Excel, or PDF file leaves the app, it can be renamed, edited, reordered, merged with unrelated files, duplicated, submitted for the wrong employee, or associated with the wrong pay period, entirely outside the app's or our control. This includes a printed PDF being altered, re-signed, or replaced after signing, or a signature line being completed without the figures above it having actually been checked. The Manager's Desk has no way of detecting or preventing any of this beyond its limited, best-effort automated checks (which, in any event, only apply to CSV files submitted to it), and the presence, absence, or result of any such check is not a guarantee, certification, or warranty that a file or the compiled output is genuine, current, or correct.
   • Company, employer, and payroll office responsibility: It is the sole and non-delegable responsibility of the company, employer, manager, HR department, or payroll office using a Payroll Export or the Manager's Desk to independently review, check, reconcile, and verify every figure appearing in any resulting PDF, Excel, or CSV output — including, without limitation, ordinary hours, overtime, Sunday time, public holiday time, leave days, and leave hours — against the relevant employee's contract, the employer's own official records, time-clock, payroll system, or other authoritative source, before submitting, processing, relying on, signing, or acting on that data for payroll, compensation, disciplinary, compliance, or any other purpose. Data should never be submitted to payroll, or otherwise relied upon, without this independent verification having first been carried out — and a signature on a printed or digitally signed PDF is not a substitute for that verification.
   • Zero liability for reliance on exports or compiled output: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JITTERCAT ACCEPTS ZERO RESPONSIBILITY AND ZERO LIABILITY FOR ANY INACCURACY, OMISSION, MISCALCULATION, DUPLICATION, DISCREPANCY, DISPUTE, LOSS, OR DAMAGE ARISING FROM: ANY PAYROLL EXPORT, WHETHER IN CSV, EXCEL, OR PDF FORMAT; THE COMPILE TEAM REPORTS TOOL; ANY FILE ADDED TO, GENERATED BY, PRINTED FROM, SIGNED FROM, OR DOWNLOADED FROM ANY OF THE FOREGOING; OR ANY DECISION, PAYMENT, DEDUCTION, ADJUSTMENT, OR DISCIPLINARY ACTION TAKEN IN RELIANCE ON ANY OF THE FOREGOING. THIS LIMITATION APPLIES REGARDLESS OF WHETHER DATA WAS ENTERED ACCURATELY OR INACCURATELY, REGARDLESS OF ANY CONFIRMATION, CHECKBOX, NAME, SIGNATURE, OR ACKNOWLEDGEMENT COMPLETED ON A PDF OR WITHIN THE COMPILE TEAM REPORTS TOOL, AND REGARDLESS OF WHETHER ANY AUTOMATED CHECK PERFORMED BY THE TOOL DID OR DID NOT FLAG AN ISSUE.
   • Runs locally; nothing is sent to us: The Manager's Desk processes files entirely within your own web browser. We do not receive, store, or have any access to any file added to it, any roster or pay-period value entered into it, or any summary or detail file it produces. Because this data never reaches us, we are, correspondingly, unable to verify, correct, retrieve, or otherwise take responsibility for it. The same applies to the Excel and PDF exports generated directly by the app: they are created and, in the case of a printed or digitally signed PDF, signed entirely outside any system we operate, and we have no visibility into or access to them.
   • No payroll integration: None of the Payroll Exports, nor the Manager's Desk, submits any data to any payroll system, HR system, or third party on your behalf. Any submission of exported, printed, signed, or compiled data to payroll, HR, or any other system is a decision and action taken entirely by the employee, manager, employer, or payroll office concerned, and not by Jittercat.
   • No guarantee of payroll-software compatibility (CSV): The Payroll CSV export is provided as a general-purpose CSV file and is not guaranteed to be compatible with every payroll, HR, accounting, or other software system. Different software providers may require different file formats, column names, field structures, data types, date formats, codes, templates, mappings, import procedures, or other requirements. Compatibility with one payroll system does not imply compatibility with another. Where a payroll provider requires column mapping, a specific import template, conversion, or other configuration, the responsibility for determining and completing those requirements rests with the employer, manager, HR department, payroll office, or other person responsible for the payroll system. Jittercat does not warrant or guarantee that a Shift Show CSV can be imported directly, successfully, completely, or without modification into any particular payroll or other software system.
     
     Compatible Payroll Software: Where Shift Show has tested a Payroll CSV with a particular payroll, HR, accounting, or other software system and lists that software as compatible on the Shift Show website, such compatibility information is provided for informational purposes only and does not constitute a guarantee, warranty, endorsement, or certification of ongoing compatibility. Any compatibility was confirmed only at the time the test was performed. Jittercat (Shift Show) has no control over third-party software and its providers may change, update, modify, replace, or discontinue features, import requirements, file formats, field mappings, templates, or other functionality at any time. Such changes may affect compatibility with Shift Show exports, and Jittercat does not guarantee that compatibility will continue following any such change. Users should confirm compatibility with the relevant payroll software before using a Shift Show export for payroll processing and should independently verify that any imported data is complete and correct before relying on it for payroll or any other purpose.

     No liability for reliance on compatibility listings: Jittercat shall not be liable for any cost, loss, damage, expense, claim, or other consequence arising from the purchase, subscription, licensing, implementation, or use of any payroll, HR, accounting, or other third-party software that is not compatible with Shift Show, including where that software was listed by Shift Show as compatible based on a previous compatibility test. Any decision to purchase, subscribe to, implement, or use third-party software is made entirely at the user's, employer's, manager's, HR department's, payroll office's, or other responsible party's own risk and responsibility. A compatibility listing does not constitute a recommendation, endorsement, warranty, guarantee, or representation that compatibility will continue or that the software will remain compatible in the future.

   • Excel export: The Excel export presents the same underlying hours data as the CSV export, formatted as a spreadsheet for readability. It is not certified, audited, or guaranteed accurate for any purpose, is not designed for automated import into any particular payroll, HR, or accounting system, and is subject to the same verification requirements and disclaimers set out in this clause and in clause 6.
   • PDF export: The PDF export is a formatted, human-readable report, optionally including signature lines for the employee and manager, intended to be printed or opened for review and, where a workplace chooses to use it that way, signed and filed as a physical or digitally signed record. It is not designed to be imported into payroll or other software, is not an official payroll record, payslip, tax document, or certified time sheet, and signing it does not make Jittercat a party to, or guarantor of, the accuracy of the figures it contains. The disclaimers in clause 6 concerning signed PDF copies apply equally here.
   • Email risk: Getting an exported CSV, Excel, or PDF file from a shift member to a manager typically means sending it by email. See "Business Email Compromise" below for the risks specific to that exchange and what to check before acting on a received file.
9. Advertising & Monetisation: Shift Show is free and ad-supported. You acknowledge and agree that:
   • Advertisements may appear in the app, currently in banner format. We may introduce other AdMob ad formats (such as interstitials) in future versions of the app.
   • Ads are served by third parties (including Google AdMob). These third parties may collect and process device and advertising-related information — such as device type, app version, advertising identifier (AAID), language, coarse location derived from IP address, and ad-interaction events — under their own privacy policies. If you are in the EEA, UK, or Switzerland, the app automatically requests only non-personalised ads for you; ads elsewhere may be personalised. See our Privacy Policy for details.
   • We do not endorse or warrant any third-party advertisement, product, service, or website. Any interaction with an advertiser is solely between you and that advertiser and is at your own risk.
10. Third-Party Services: The app uses and links to third-party services (including Google AdMob, Google Play, Google Drive, and Firebase services). Your use of those services is governed by the respective third party's terms and privacy policies. We are not responsible for the availability, accuracy, content, products, services, or practices of any third party.
11. Intellectual Property: The app, including all source code, designs, graphics, text, trademarks, logos, databases, and documentation, is the exclusive property of Jittercat and is protected by copyright, trademark, and other intellectual property laws. No rights are granted to you except the limited license expressly set out in these Terms.
12. User Content & Data: You retain all rights to data you create or enter in the app. You grant us only the limited rights needed to operate the app on your device (e.g. to display, process, calculate, export, and back up the data at your direction). We do not claim ownership of your data and do not transmit it to our servers.
13. Feedback & Suggestions: If you send us, or otherwise provide us with, any feedback, comment, bug report, suggestion, feature request, or idea about the app, the website, the Payroll CSV, Excel, or PDF exports, the Manager's Desk, or any other aspect of our products or services — whether during testing (including beta or pre-release testing), in production use, by email, through a support channel, or by any other means — you agree that: (a) you are giving us that feedback voluntarily and with no expectation of payment, compensation, reward, credit, or any other consideration of any kind; (b) we may use, copy, modify, adapt, publish, implement, and otherwise exploit that feedback for any purpose, commercial or otherwise, without any obligation to you, without attribution, and without paying you any remuneration or reward whatsoever; (c) we are not obligated to use, implement, respond to, keep confidential, or acknowledge any feedback you provide; and (d) to the extent any intellectual property rights arise in your feedback, you assign those rights to us, or, where such assignment is not possible under applicable law, you grant us a perpetual, irrevocable, worldwide, royalty-free, transferable licence to use it without restriction.
14. Disclaimer of Warranties: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHIFT SHOW IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. JITTERCAT EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, NON-INFRINGEMENT, QUIET ENJOYMENT, TITLE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM BUGS, VIRUSES, OR OTHER HARMFUL COMPONENTS; THAT ALARMS, NOTIFICATIONS, OR REMINDERS WILL FIRE AT ANY GIVEN TIME OR AT ALL; OR THAT REPORTS, CALCULATIONS, OR EXPORTS WILL MEET YOUR REQUIREMENTS OR BE ACCURATE FOR ANY PURPOSE.
15. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
    • JITTERCAT, ITS DIRECTORS, OWNERS, DEVELOPERS, EMPLOYEES, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OPPORTUNITY, WAGES, BONUSES, OVERTIME, LEAVE ENTITLEMENT, OR EMPLOYMENT, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    • WITHOUT LIMITING THE ABOVE, WE ARE NOT LIABLE FOR: MISSED, LATE, OR FAILED SHIFTS, ALARMS, NOTIFICATIONS, OR REMINDERS; SCHEDULING ERRORS; INACCURATE, MISINTERPRETED, OR DISPUTED REPORTS, EXPORTS OR CALCULATIONS (INCLUDING PAYROLL CSV, EXCEL, OR PDF EXPORTS, ANY PRINTED OR SIGNED COPY OF THEM, AND ANY OUTPUT OF THE COMPILE TEAM REPORTS TOOL); DATA LOSS OR CORRUPTION; ACTIONS OR DECISIONS TAKEN BY YOU, YOUR EMPLOYER, HR, A MANAGER, A PAYROLL PROVIDER, OR ANY THIRD PARTY IN RELIANCE ON THE APP, ANY EXPORT, OR THE COMPILE TEAM REPORTS TOOL; OR FAILURE OF THIRD-PARTY SERVICES.
    • BECAUSE SHIFT SHOW IS PROVIDED FREE OF CHARGE, OUR TOTAL AGGREGATE LIABILITY — IN THE AGGREGATE, ACROSS ALL CLAIMS, ALL CLAIMANTS, AND ALL CAUSES OF ACTION COMBINED, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, AND WHETHER ARISING OUT OF OR RELATED TO THE APP, ITS USE, ANY REPORT OR EXPORT, OR THESE TERMS — IS LIMITED IN TOTAL TO ONE HUNDRED SOUTH AFRICAN RAND (ZAR 100). THIS CAP IS A SINGLE GLOBAL LIMIT, NOT A PER-CLAIM OR PER-USER LIMIT, AND ONCE EXHAUSTED IT IS EXHAUSTED FOR ALL PURPOSES AND ALL PERSONS. YOU ACKNOWLEDGE THAT THIS LIMITATION IS A FUNDAMENTAL BASIS OF THE BARGAIN AND THAT THE APP WOULD NOT BE OFFERED FREE OF CHARGE WITHOUT IT. WHERE APPLICABLE LAW DOES NOT PERMIT A CAP OF THIS KIND TO BE APPLIED TO A PARTICULAR CLAIM, THIS CAP APPLIES TO THAT CLAIM ONLY TO THE MAXIMUM EXTENT SUCH LAW ALLOWS.
16. Non-Excludable Rights (Savings Clause): Nothing in these Terms excludes, restricts, or modifies any right, warranty, or remedy that cannot lawfully be excluded, restricted, or modified under applicable law (including, where applicable, consumer protection laws of South Africa, the United Kingdom, the European Union, and Australia, and liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation). If any limitation in these Terms is held unenforceable, that limitation shall be reduced to the minimum extent necessary to comply with applicable law, and the remaining provisions shall continue in full force and effect.
17. Indemnification: To the extent permitted by law, you agree to indemnify, defend, and hold harmless Jittercat and its directors, owners, developers, employees, affiliates, and partners from and against any third-party claim, demand, damage, loss, liability, cost, or expense (including reasonable legal fees) arising out of or related to: (a) your misuse of the app; (b) your breach of these Terms or any applicable law; (c) your reliance on, or use of, any report, export, or output of the app, including the Payroll CSV, Excel, or PDF exports, any printed or signed copy of them, and the Manager's Desk; or (d) any dispute between you and your employer, HR, payroll provider, or any other third party in connection with the app, any export, or the Manager's Desk.
18. Legal Costs & Cost Recovery: To the maximum extent permitted by applicable law:
    • If you bring a claim against Jittercat that a court finds to be frivolous, vexatious, or brought in bad faith, you agree to pay our reasonable legal fees in defending that claim, to the extent permitted by applicable law.
    • If we have to take steps to enforce these Terms against you — including in response to your breach, misuse of the app, or any indemnified claim under clause 17 — you agree to pay our reasonable legal fees and enforcement costs on an attorney-and-own-client basis.
    • Nothing in this clause requires you to pay costs that a court determines are unreasonable, nor does it override any mandatory consumer-protection rule in your jurisdiction governing the award of costs. Where local law caps or restricts cost recovery against consumers, that local law prevails.
19. Termination: These Terms apply for as long as you use the app. You may stop using the app at any time by uninstalling it. We may suspend or terminate your access to the app at any time, with or without notice, including for breach of these Terms. Clauses that by their nature should survive termination (including disclaimers, limitations of liability, indemnification, intellectual property, and governing law) shall survive.
20. Force Majeure: We are not liable for any failure or delay in providing the app, or any part of it, caused by events beyond our reasonable control. The following applies in addition to, and without limiting, the disclaimers and limitations of liability set out elsewhere in these Terms:
    • Covered events include, without limitation: acts of God, natural disasters, extreme weather, fire, flood, pandemic or epidemic (including related government-mandated restrictions), war, terrorism, civil unrest, riot, government action, sanctions or changes in law, labour disputes or strikes (ours or a third party's), power outages, internet or telecoms failures, cyberattacks or denial-of-service attacks against us or our infrastructure providers, hardware or software failures, and outage, suspension, policy change, or discontinuation of any third-party service the app depends on — including Google Play Services, the Google Play Store, Firebase, AdMob, or any other platform, hosting, advertising, or infrastructure provider.
    • Suspension, not forgiveness: Our obligations under these Terms are suspended for the duration of a force majeure event and for a reasonable period afterward to resume normal operation, not permanently excused. We will make reasonable efforts to restore the app once the event ends, but are not required to use extraordinary measures, incur significant expense, or resolve a third-party provider's own outage or policy change on any particular timeline.
    • No obligation to notify individual users: While we may post updates about a known outage where practical, we are under no obligation to individually notify you of a force majeure event, its expected duration, or its resolution.
    • Right to suspend or discontinue: If a force majeure event continues for an extended period, we may suspend or discontinue the app, or any feature of it, without liability to you, subject to the other terms of this agreement.
    • No liability for lost functionality during the event: Without limiting the generality of the above, we are not liable for lost access to your data, missed alarms or notifications, inability to export or generate reports, or loss of advertising revenue to us, arising from a force majeure event affecting the app or any third-party service it depends on.
21. Governing Law & Dispute Resolution: These Terms and any dispute relating to the app or these Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-laws principles, and without prejudice to mandatory consumer-protection rights you may have in your country of residence. You agree first to attempt to resolve any dispute informally by contacting support@shiftshow.app. If a dispute remains unresolved after 30 days, it shall be submitted to the exclusive jurisdiction of the courts of South Africa, unless mandatory law in your jurisdiction provides otherwise.
22. Class Action Waiver (where permitted): To the maximum extent permitted by applicable law, you and Jittercat agree that any dispute will be brought in an individual capacity and not as a plaintiff or class member in any class, collective, or representative action.
23. Severability; No Waiver; Entire Agreement; Assignment: If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any right is not a waiver. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Jittercat regarding the app and supersede any prior agreement. You may not assign these Terms; we may assign them to an affiliate or successor.
24. Business Email Compromise: Email is inherently vulnerable to phishing, spoofing, account takeover, and Business Email Compromise ("BEC"). This risk applies to your communications with our support team, and it applies with greater consequence to the email exchanges the app's own workflow recommends — such as a shift member emailing their exported CSV, Excel, or PDF report to a manager, or a manager receiving several employees' exports by email before compiling them with the Manager's Desk. The following applies specifically to that exchange:
    • We are not part of it: Once a report leaves the app — by export, email, download, or any other means — the email exchange between a shift member and their manager, and everything that happens to that file afterward, takes place entirely outside the app and outside any system we operate. We have no visibility into, no ability to secure, and no ability to detect compromise, spoofing, or tampering in that exchange.
    • Verify anything unexpected: Before acting on a received file — especially one requesting a change to hours, pay, banking details, or staff numbers, or one arriving from an unfamiliar address, at an unusual time, or with urgent or pressuring framing — verify it with the sender through a separate, already-trusted channel (a phone call, an in-person check, or a message through previously established contact details) before relying on it or forwarding it on.
    • Never rely on email alone for payment or banking changes: Legitimate changes to banking details, payment instructions, or payroll information should never be actioned on the strength of an email alone, regardless of how convincing it appears. This is one of the most common patterns used in Business Email Compromise fraud.
    • No liability: To the maximum extent permitted by applicable law, we accept no liability for any loss, fraud, data breach, financial harm, or other damage arising from a phished, spoofed, intercepted, or otherwise compromised email exchange between a shift member, a manager, HR, payroll, or any other party, regardless of whether the app or the Manager's Desk was used to generate or compile the file involved.
25. Copyright Notice: © 2025 Jittercat / Shift Show. All rights reserved. All content, software, databases, designs, and documentation within the app and on this website are protected under applicable copyright and trademark laws. Shift Show is owned and operated by Jittercat.
26. Contact: Questions about these Terms: support@shiftshow.app